johnny September 26th, 2008
We had to have a few repairs done recently, and after talking to the factory out in Oregon, we were pointed to a dealer in Amherst, Virginia. I was getting a bit scared when the lady there mentioned that their repair guy only worked for them part time. However, she told me she had recently sent some folks up to the factory in Winchester for repairs. Now, this struck me as odd since I’d just got off the phone with the factory in Oregon and they’d confirmed that the Winchester factory was now closed. It turns out that three of the senior guys are starting a repair facility and are still working out of the Northwood factory for the time being!
I can’t recommend Bruce, Jerry and Roger highly enough. Between them, they’ve got something like 102 years of experience manufacturing RV’s for Fleetwood and Northwood. Both times we’ve dealt with them, they have been very professional and extremely fast while managing high quality repairs. In fact, I’ll go so far as to give out their phone numbers for anybody on the east coast that needs some excellent work done.
Unfortunately, they are rather low on parts as almost everything has been shipped out to Oregon. Hopefully, this situation will improve as they move into a permanent facility and get the business rolling. They did fix a couple of issues that have been looked at by multiple people in the past as well as some new trivial things that we asked about as long as we were in the area. They’re shipping a part to us as it didn’t arrive in time for them to replace it while we were in Winchester… hopefully, I can manage to replace a circuit board all by myself.
Oh, and if you’re wondering about all the odd pictures, they’ve been having a rummage sale of sorts. There are still quite a lot of tools, bits of hardware, paneling, cabinets, upholstery and god knows what all else. Basically, anything that wasn’t cost efficient to ship out to Oregon or was for previous model years is up for grabs at dirt cheap prices. We dropped a few bucks and came up with a couple of nice improvements on our home that we’ll be talking about in an upcoming post.
One tip: grab a roll of the fake wood grain tape to cover up those nasty nicks in your paneling!
You can see a few more shots of what’s available over in the gallery, but you can’t find the priceless gems like my handcrafted 2 inch screwdriver without rummaging around in the factory.